SMS Privacy Policy 

Overview

Eden Youth ("Eden Youth," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect through our website, online forms, program registrations, event sign-ups, youth and family services, community outreach, referrals, phone calls, emails, and SMS/text messaging communications.

This Privacy Policy explains how Eden Youth collects, uses, shares, protects, and retains personal information. It also explains privacy choices available to individuals who interact with us, including California residents.

This Privacy Policy applies to personal information collected through:

  • Eden Youth website;

  • Online forms and sign-up pages;

  • Program registration forms;

  • Event registration, check-in, and outreach forms;

  • Youth, family, community, prevention, wellness, education, and referral programs;

  • Phone, email, mail, and SMS/text communications;

  • Community outreach events and resource fairs;

  • School-linked or partner-referred services;

  • Volunteer, donor, partner, and employment-related interactions;

  • Cookies, analytics tools, and other website technologies; and

  • Other services, programs, or communications that link to this Privacy Policy.

This Privacy Policy is intended to be read together with Eden Youth's SMS Terms and Conditions, which explain how Eden Youth's SMS/text messaging service works, including message types, message frequency, message and data rates, HELP instructions, STOP opt-out instructions, and related terms.

California Privacy Compliance Statement

Eden Youth is committed to complying with applicable California privacy laws and to using privacy-protective practices, even where a specific California privacy law may not technically apply to nonprofit organizations.

Depending on the context, Eden Youth's privacy practices may be informed by or aligned with the following California laws and standards:

  • California Online Privacy Protection Act, CalOPPA - California Business and Professions Code Sections 22575-22579.

  • California Consumer Privacy Act, as amended by the California Privacy Rights Act, CCPA/CPRA - California Civil Code Section 1798.100 et seq., where applicable.

  • California "Shine the Light" Law - California Civil Code Section 1798.83, where applicable.

  • California Data Breach Notification Law - California Civil Code Sections 1798.29 and 1798.82, where applicable.

  • California Confidentiality of Medical Information Act, CMIA - California Civil Code Section 56 et seq., where applicable.

  • California K-12 Pupil Online Personal Information Protection Act / SOPIPA - California Business and Professions Code Sections 22584-22585, where applicable. [10]

  • Applicable school, district, grant, contract, healthcare, referral, and program privacy requirements; and

  • Other applicable federal, state, and local privacy, confidentiality, reporting, and data security obligations.

    Some privacy laws apply only to certain types of entities, transactions, records, or data processing activities. Eden Youth will comply with applicable laws when they apply and will use reasonable privacy safeguards when handling personal information.

SMS/Text Messaging Privacy Statement

Eden Youth uses SMS/text messaging for one-to-one, service-related, program-related, event-related, referral-related, wellness-related, administrative, and community support communications.

Examples of SMS/text messages may include:

  • Appointment reminders;

  • Event reminders;

  • Program participation updates;

  • Resource and referral follow-up;

  • Community Connect membership follow-up;

  • Youth or family program coordination;

  • School-linked or partner-referred follow-up;

  • Responses to questions you send us;

  • Intake, eligibility, or service coordination follow-up;

  • Administrative updates; and

  • Other direct communications related to Eden Youth programs, services, or community support.

Mobile opt-in information won't be shared with third parties for marketing purposes.

Eden Youth does not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent records with third parties or affiliates for their marketing, promotional, advertising, or lead-generation purposes.

Eden Youth may use service providers, telecommunications providers, platform providers, software vendors, phone companies, or other vendors solely as needed to deliver, route, manage, secure, document, and support SMS/text messaging. These providers are not authorized to use SMS opt-in information for their own marketing purposes.

No Bulk Marketing or Automated Promotional SMS 

Eden Youth's SMS/text messaging program is intended for direct, one-to-one communication between Eden Youth staff and individuals who have provided their phone number or otherwise communicated with Eden Youth. Messages are manually initiated and sent by individual Eden Youth staff members.

Eden Youth does not use Microsoft Teams SMS for:

  • Bulk marketing;

  • Mass promotional texting;

  • Spam;

  • Automated advertising campaigns;

  • Purchased contact lists;

  • Third-party lead generation;

  • API-driven marketing messages;

  • Political campaign messaging;

  • Unrelated commercial advertising; or

  • Messaging unrelated to Eden Youth programs, services, referrals, events, outreach, or direct community support.

SMS Consent and Opt-In

You may opt in to receive SMS/text messages from Eden Youth by:

  • Providing your mobile phone number on an Eden Youth form;

  • Checking an SMS consent box on an online or paper form;

  • Signing up for an Eden Youth program, event, service, or Community Connect membership;

  • Providing your number at an Eden Youth outreach table, resource fair, program, or community event;

  • Asking Eden Youth staff to communicate with you by text;

  • Texting Eden Youth first;

  • Giving verbal permission to receive texts; or

  • Otherwise providing clear consent where required.

By opting in, you authorize Eden Youth to send text messages to the mobile number you provided for the purposes described at the time of opt-in or in this Privacy Policy.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS/text messages is not a condition of receiving services, unless SMS is necessary to provide a specific communication or service you requested. 

SMS Help and Opt-Out

You may opt out of SMS/text messages at any time by replying:

STOP - to unsubscribe or opt out

HELP - to request help

After you reply STOP, Eden Youth may send one final confirmation text confirming that you have been unsubscribed. After that, Eden Youth will not send further SMS/text messages to that number unless you opt in again or otherwise request text communication.

You may also contact Eden Youth for SMS help or privacy questions:

Phone: 510.887.1147

Email: outreach@edenyouth.org

Mailing Address: 680 W. Tennyson Rd., Hayward, CA 94544

Sharing of SMS Information 

Eden Youth  does not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent information with third parties for marketing or promotional purposes. 

SMS information may be shared only when necessary to: 

  • Provide communication services through approved technology providers 

  • Respond to your request for support or services 

  • Comply with legal, regulatory, or safety obligations 

  • Protect the rights, safety, or operations of Eden Youth , its staff, participants, or community members 

Any service providers used to support SMS communication are expected to protect information and use it only for the purpose of providing communication services. 

Data Protection

Eden Youth  takes reasonable administrative, technical, and organizational measures to protect SMS-related information from unauthorized access, disclosure, misuse, or loss. 

Because SMS text messaging is not always a fully secure communication method, individuals should avoid sending highly sensitive personal, medical, financial, or emergency information by text message. If urgent assistance is needed, individuals should call 911 or contact the appropriate emergency service. 

Data Retention

Eden Youth retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, grant, audit, insurance, accounting, reporting, dispute resolution, program administration, safety, or legitimate organizational needs.

Retention periods may vary depending on the type of information, purpose for collection, legal requirements, school or district requirements, funder requirements, and program requirements.

SMS opt-in and opt-out records may be retained as needed to document consent, comply with messaging requirements, honor opt-out requests, resolve disputes, and maintain compliance

Children and Youth Communications

Eden Youth serves youth, families, and community members. SMS communication involving youth is used for appropriate program, service, event, resource, or support-related purposes. When required, Eden Youth may obtain consent from a parent, guardian, or other authorized person for youth-related communication. 

Eden Youth may provide programs and services involving children, youth, students, parents, guardians, caregivers, schools, and school districts. Eden Youth takes youth privacy seriously.

Eden Youth collects youth or student information only when appropriate for a program, service, referral, safety purpose, school-linked service, reporting obligation, or legal requirement.

Eden Youth does not knowingly sell personal information of children or youth. Eden Youth does not share mobile opt-in information of children, youth, parents, guardians, or families with third parties for marketing purposes.

When Eden Youth works with schools, school districts, or education partners, Eden Youth will follow applicable contract requirements, district privacy requirements, and applicable student privacy laws.

Parents or guardians may contact Eden Youth to request information about their child's personal information, subject to legal, safety, confidentiality, school, district, and program requirements.

Social Media 

If you interact with Eden Youth on social media, the platform may collect information about you in accordance with its own privacy policy. Your interactions with Eden Youth social media pages may be visible to other users depending on your privacy settings and the platform's features.

Please do not post sensitive personal information publicly on social media.

Changes to This SMS Privacy Policy 

Eden Youth may update this Privacy Policy from time to time. When we update the policy, we will revise the "Last Updated" date above.

If Eden Youth makes material changes, we may provide additional notice, such as posting a notice on the website or contacting individuals where appropriate.

Your continued use of the Eden Youth website, programs, services, or communication channels after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.

Contact Us

For questions about this SMS Privacy Policy or Eden Youth  SMS communications, please contact:  

Email: outreach@edenyouth.org 

Phone: 510.887.1147

Mailing Address: 680 W. Tennyson Rd., Hayward, CA 94544

Privacy Statement

Eden Youth does not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent information with third parties for marketing or promotional purposes.

For additional information:https://www.edenyouth.org/terms-conditions

SMS Privacy Summary

For clarity, Eden Youth's SMS privacy practices are summarized below:

  • Eden Youth uses SMS/text messaging for service-related, program-related, event-related, referral-related, wellness-related, administrative, and one-to-one communications.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may reply HELP for help.

  • You may reply STOP to opt out.

  • Eden Youth does not sell SMS opt-in information.

  • Eden Youth does not rent SMS opt-in information.

  • Eden Youth does not share mobile opt-in information with third parties for marketing purposes.

  • Mobile opt-in information won't be shared with third parties for marketing purposes.

  • Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

  • Eden Youth may use service providers only as needed to deliver, manage, secure, document, and support SMS communications.

Our office

Address
680 W. Tennyson Rd.
Hayward, CA 94544

Hours
8:30am - 5:00pm Monday - Friday

Phone
(510) 887-1147